Welcome to “Olivkart.com”. At Olivkart FZE LLC, we are committed to delivering your natural products in a timely and efficient manner. Our Delivery Policy outlines the details of our delivery process for both local and international orders.
By making a purchase on Olivkart.com, you agree to the terms outlined in this Delivery Policy.
Delivery Timeframes:
Local Orders (UAE): For orders within the United Arab Emirates (UAE), please expect delivery within 3 working days from the date of order confirmation.
International Orders: For international orders, please allow 10 to 12 working days for delivery from the date of order confirmation (order delay will happen whenever are stuck in Custom Deapartment Clearance “Depend on Products”)
Order Processing:
Order Confirmation: Once your order is placed, you will receive an order confirmation email with details of your purchase.
Order Processing: Orders are processed promptly, and our team works diligently to prepare and dispatch your products.
Delivery Partners: We partner with reliable and reputable courier services to ensure the safe and secure delivery of your natural products.
Tracking Orders:
Local Orders (UAE): For local orders, you will receive a tracking number in the shipping confirmation email, allowing you to track your order’s progress either you can track via Whatsapp by Massaging us Track Order Number 12345.
International Orders: International orders will also be provided with a tracking number for monitoring the delivery status either you can track via Whatsapp by Massaging us Track Order Number 12345.
Refund Process:
Contact Customer Service: In the event of delivery issues, please contact our Customer Service team at [customer.service@olivkart.com] with your order number and details of the issue.
Refund Confirmation: Upon confirming the need for a refund, we will initiate the process. Please allow 15 working days for the refund amount to be credited to your account as per Bank regulation. The refunded amount will exclude any applicable service charges.
Conditions for Refund: Refunds are only processed after confirming the need for a refund with our Customer Service team. Service charges are non-refundable and will be deducted from the total refund amount.
Contact Us: If you have any questions or concerns about our Delivery Policy or the delivery of your order, please contact our Customer Service team at [support@olivkart.com].
Thank you for choosing Olivkart.com. We appreciate your trust in us to deliver your natural health and wellness products.
Olivkart FZE LLC
Customer service For all customer service enquiries, please email us at support@olivkart.com Email: info@olivkart.com
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