Refund Policy for Olivkart FZE LLC

Welcome to “Olivkart.com”. At Olivkart FZE LLC, we prioritize your satisfaction with our range of natural products. If you are not completely satisfied with your purchase, our Refund Policy is designed to facilitate a fair and transparent process.

By purchasing on Olivkart.com, you see the terms outlined in this Refund Policy.

Refund Eligibility:

1. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our Customer Service team within 7 days of receiving the item to initiate the refund process.

• Incorrect Product Shipment:

If you receive the wrong product, please notify us within 7 days of receiving the item, and we will arrange for the correct product to be shipped to you.

Refund Process:

1. Contact Customer Service:

To initiate a refund, please contact our Customer Service team at [support@olivkart.com] with your order number, a description of the issue, and supporting evidence such as photos of the damaged or incorrect product.

• Return Authorization:

If a return is necessary, our Customer Service team will provide you with a Return Authorization (RA) number and instructions on how to return the product.

• Return the Product:

Securely pack the product, include the RA number, and ship it to the address provided by our Customer Service team.

• Verification and Approval:

Upon receiving the returned item, we will verify the issue. If the return is approved, we will process the refund.

Refund Timeframe:

Once your return is approved, please allow up to 10 working days for the refunded amount to be credited to your account. Please note that the refunded amount will be exclusive of any service charges, which will be deducted from the total refund.

Conditions for Refund:

1. Products must be returned in their original packaging, unused, and in the same condition as received.
2. Refunds will be processed in the original form of payment used for the purchase.
3. Shipping charges are non-refundable unless the return is due to an error on our part.

Need help?

If you have any questions or concerns about our Refund Policy, please contact our Customer Service team at [support@olivkart.com].

Thank you for choosing Olivkart.com. We value your satisfaction and are committed to providing you with a positive shopping experience.

Olivkart FZE LLC